Name: Susan Frye

Title: President

Company: Susan Frye Court Reporting

NNRC Territory: Iowa

How long in business?
In 1993, my husband, Rich, and I had twin boys. When they were about a year old, I decided that I would like to have more flexibility than working for someone would provide. I had always thought that owning a clothing store would be a dream job, but Rich, being a banker, said there was no way that was going to happen. In his infinite wisdom he said, “Why don’t you just start your own court reporting business.” And with that, Susan Frye Court Reporting (a/k/a Susan Frye and Associates, Inc.) was born! This September will mark 24 years!

What do you tell your prospective clients about what your firm does best?
We are a one-stop free-lance court reporting agency.   In addition to our standard transcript production and delivery, we are able to provide real time and rough draft services. We routinely do depositions, hearings, examinations under oath, and arbitrations, as well as videotape depositions and videoconference depositions. I have a staff of highly qualified reporters who are able to report technical, medical, and other types of expert testimony with ease. Approximately four years ago I started using RepAgencyWorks, which is a court reporting software that we use for our calendar and invoicing. But in addition, we now have a repository where we upload all transcripts and exhibits so that we have an archive copy available at all times. I hope you will take a minute to visit our website and Facebook page. There you will be able to see a picture of my employees and put a face and name together!

What is an example of how you have partnered with NNRC to help out a client?
We have had many referral opportunities through NNRC. I am pleased to be a part of this great group! There is a lot going on in the legal community in the Des Moines area and throughout Iowa, and as a result many NNRC members find their clients needing court reporting services in this locale. We thank each and every one of you who have entrusted us with your valuable clients and take good care to provide them superior service.

What I like best about my job?
The many long-term relationships that I’ve established over the years have meant a great deal to me both personally and professionally. They make working a pleasure and create a strong sense of community for us. I have a client who tells people that the first deposition he took as an attorney was also my first deposition as a court reporter. That means that we’ve known each other and worked together for 38 years! I strive to show interest in my clients by asking about their families and what they’re up to, and feel that they are not only clients but friends.

How do your services make a difference for your clients or the legal system?
Our clients know that they can count on us to provide punctual and accurate transcripts at reasonable prices. The trust and quality of work we are famous for makes a big difference to our clients, who come from across Iowa and the nation. (Did you write this, Michelle?? I don’t remember saying that. If so, great job, and thanks!)