The National Network Reporting Company (NNRC) was recently profiled in a long article on Legal Trends Watch. Written by Shelley Jameson, the article provides a broad overview of NNRC and features a photograph of Ellen Grauer, the New York City representative and current board member.
Legal Trends Watch is a journal devoted to people, law firms and issues at the forefront of the legal profession.
Name: Chuck Cady
Company: Cady Reporting Services, Inc.
NNRC Territory that your company serves: Cleveland and Northern Ohio
What do you like to tell prospective clients about what your firm does best?
We’re here to make your life easier. We understand that litigation creates a high-stress environment and that that stress rolls downhill onto the legal assistants and staff. We like to convey to them the concept that we are an extension of their office and that they can hand assignments off to us, which in turn lifts stress off of them and makes them more efficient. It’s what we do. We let our clients know that we have resources at our fingertips that allow them to focus on what they need to do and leave the peripherals to Cady, i.e, setting up videoconference sites anywhere, arranging for subpoena service wherever they need it and obtaining coverage in out-of-the-way places. And to me attitude is king: Do it happily and be willing to go the extra mile.
What is an example of how you’ve collaborated with an NNRC partner to help out a client?
There have been many helpful collaborations on behalf of our clients, but if I just go with what popped into my head first: One Sunday afternoon a very good client calls my cell phone from the boarding gate as he’s heading to Boston to take a few days of video deposition. He had just realized that his office had not set up a reporter and videographer. I called our partner in Boston, Kenny Zais, owner of O’Brien & Levine, and by the time our client landed in Boston about an hour later, he had received a call that everything was set up and ready to go. Our client was relieved and I had peace of mind knowing that it would be handled well.
Beyond those types of standout situations, week after week we appreciate knowing our clients are well taken care of when we call our NNRC partners anywhere they have a deposition.
What do you like best about your job?
The first aspect is that we’re able to work together as a family. I have great difficulty imagining my daughters and their husbands and now our granddaughter across the country and only seeing each other maybe a couple times a year, especially as we love watching our three-year-old granddaughter, Isla, blossom. And on the opposite end of the spectrum, to have all of us involved in various aspects of the business collaborating together is a real blessing.
Secondly, we know there are many challenges to what we do. I often tell people that we truly work in one of the most demanding fields: litigation. Timelines need to constantly be met, quality needs to be primo, and punctuality of reporters and videographers is of utmost importance. We don’t all do everything perfectly all the time. We’re human and we have humans working for us. At times we need to be fixers. In the past I worked at a firm where let’s just say I had to watch client matters that needed urgent, proactive handling go unaddressed or not well handled. On the relatively few occasions we do have a misfire or an issue to resolve, I love being the one to work as a fixer to actively address a matter. On my worst day with a particular problem or issue, I’m always glad that I’m the one in the saddle, that I can wrap my arms around a situation, tackle it and address it and work for a positive outcome. I never lose my appreciation for the ability to be hands-on and provide directed energy to get a matter taken care of.
What is a recent milestone for you or your family?
That would be the arrival of our little Isla Sephora. It’s an amazing experience to watch her grow and fall more in love with her. Just typing it and thinking about it gets me a little verklempt. Her personality is just exploding; she’s such a little joyful character. Whenever she leaves the house, I tell her, “See you later alligator!” and she keeps getting closer to saying it. The morphs are funny. Last night as she was being put in her car seat it was “Bye gator!”
What kind of work did you do in your first job?
Outside of working from a very young age with my family in the trades, my first job was working at a local drug store in Lakewood, Lodolyn Rexall Drug. This was big because that’s when I got my license so I could drive their Mercury Bobcat. I remember my buddy coming up to me in the hall in Lakewood High letting me know about the opening but that I’d need my license so I could drive prescriptions to a senior center. I still feel the excitement of driving on my own in “the company car.” I got paid $2.30 per hour. When I learned to run the register, I got a huge raise to $2.35 per hour. The job nobody wanted was cleaning out their popcorn machine. Working in drug store was a good life experience for a teen. People come in for real-life problems, health and otherwise. I can still see the man who came in like clockwork every 48 hours for his cough syrup walking towards the back of the store to the prescription counter in his winter coat. That was my introduction to people’s addictions. It’s a good place to learn about people and their needs.
New York City member Ellen Grauer was recently awarded the Women’s Entrepreneurial Challenge Award. Here is the official Press Release Below. You can learn more about it here.
Massachusetts Lawyers Weekly put it to subscribers. Who are your go-to resources for the support you need to run your practices efficiently Readers ranked their best experiences. The results were tallied and we couldn’t be more honored.
Readers ranked O’Brien & Levine Court Reporting Solutions best in two categories: Court Reporting and Video Depositions. Subscribers keep up with Lawyers Weekly in print, on computers, tablets and phones, and they are a discerning lot.
“Our team here appreciates the recognition from litigation groups throughout Massachusetts,” said O’Brien & Levine president and owner Kenny Zais. “Their confidence and trust mean so much to us. Be assured we’ll keep innovating to live up to the litigators expectations .”
We are pleased to announce the latest expansion of our member directory with a variety of fantastic features to make scheduling services worldwide easier for our clients. To this end our Irvine, California member, Abrams, Mah & Kahn, is the beneficiary of a newly-upgraded page.
The new features include:
- Mobile-Friendly Booking Engine
- Clickable US Map
- Link to Member Home Page
- Legal News Blog Posts
and much more.
Visit the Irvine court reporters page to learn more!
The emergence of social media as a marketing tool for companies has changed the way commerce functions in the United States and indeed the whole world. What does this mean for law firms, court reporters and other legal professionals.
Cubesocial recently published a fascinating guide for using social media for your law firm or other legal industry field. It’s filled with excellent suggestions including:
1. Plan Your Content, Set a Policy
This includes managing what is public versus private information and setting proper guidelines and constraints for your public persona on Twitter and Facebook
2. Have a Routine
Stay consistent with your approach and keep at it. Don’t miss many days in the campaign and keep a consistent, branded voice.
3. Get Everyone in Your Team Involved
The more voices the better. Get as many people as possible from your company or firm invested in your social media campaign both conceptually and creatively.
MINNEAPOLIS (July 13, 2017) – Benchmark Reporting Agency of Minneapolis, a leading provider of court reporting and legal videography services, has received certification as a Women’s Business Enterprise (WBE), recognizing Benchmark as an independent business that is owned and run by women.
The WBE certification involves a rigorous and detailed application and review and is only awarded to businesses that are at least 51 percent owned by women. The certification enables contractors to receive credit for partnering with minority status companies when creating projects for government entities, or others who may require such participation.
Benchmark received initial certification from the Women’s Business Enterprise National Council, which qualified the agency for the WBE as a woman-owned business, as well as in the minority owned business category.
“Despite being an exhausting process, achieving the WBE certification has been one of the most rewarding journeys of my career,” said Aimee Goldberg, owner and partner of Benchmark Reporting. “With each step, the process confirmed how exceptional each member of our team is and reinforced the culture our company was founded on 50 years ago. I am proud to say that Benchmark is a Women Owned Business!”
Goldberg purchased the company from her stepfather in 1997. Under her leadership, Benchmark has expanded beyond its court reporting origins into a full range of litigation support services. Over the last two decades, Benchmark supported its clients by capitalizing on the latest technology to increase sales, revamped the company’s structure in order to streamline operations, and rebranded. Today, the 50-year-old agency offers a full range of litigation support services, digital depositions and legal video services to organizations in Minnesota and across the nation
About Benchmark Reporting Agency
Benchmark Reporting Agency has provided national court reporting services for the past 50 years through a full range of litigation support services, digital depositions, and legal video services. Benchmark’s team of professionals specializes in complex cases that include Intellectual Property, Patent, Technical, Medical, Construction, Railroad, Insurance, and Government Litigation.
About National Women Business Owners Corporation
Created in 1995, NWBOC was established to increase competition for corporate and government contracts through implementation of a national certification program for women business owners. The development of its national Woman Business Enterprise (WBE) certification program, sponsored by IBM, involves cooperation and input from more than 700 public and private sector individuals.
Benchmark Reporting Agency:
Benchmark Reporting Agency
NNRC is proud to publish resources designed to facilitate winning cases for our clients and for court reporting professionals. Our new Areas of Practice page lists legal fields by category along with services for each.
NNRC was recently featured on National Court Reporting Firms, a global database of court reporting companies. You can view the article here. The post highlights our new global booking system and profiles the National Network Reporting Company services and members.
NNRC is proud to be featured in this publication as we expand our services and membership across the country and the world.
Continuing education and building contacts are crucial in our industry, and NNRC recently visited Hawaii for the National Federation of Paralegals Association National Convention.
Julie Walter and Gayle Anderson represented NNRC at the event, which took place at the Waikiki Beach Marriott in Honolulu, Hawaii.
The event was a great way to make personal contacts, network with other professionals, take advantage of continuing education, and get inspired to continue to bring clients the highest standards in court reporting work.